Help Center

Find answers to frequently asked questions and learn more about THE 73 ONE MOVEMENT

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Popular FAQs

Can I volunteer with your organization?
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How do I report a problem with the website?
647 views
What payment methods do you accept?
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How do I unsubscribe from emails?
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How do I contact support?
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Frequently Asked Questions

10 results found

Can I volunteer with your organization? Volunteering

Yes! We welcome volunteers. To get started:

  1. Visit our "Get Involved" page
  2. Fill out the volunteer application form
  3. Attend an orientation session
  4. Complete any required training
  5. Start volunteering in your chosen area

We have opportunities in various departments including events, outreach, administration, and more.

volunteer help participate join
684 views
Jan 05, 2026
0 found helpful
How do I report a problem with the website? Technical

If you encounter any issues with our website:

  1. Try refreshing the page first
  2. Clear your browser cache and cookies
  3. Try using a different browser
  4. If the problem persists, contact our technical support team with:
    • A description of the problem
    • The page URL where it occurred
    • What you were trying to do
    • Any error messages you received
    • Screenshots if possible
technical website problem report bug
647 views
Jan 05, 2026
0 found helpful
What payment methods do you accept? Payments

We accept various payment methods including:

  • Mobile Money: MTN, Airtel, Zamtel
  • Credit/Debit Cards: Visa, MasterCard
  • Digital Wallets: PayPal
  • Bank Transfers: Local and international

All payments are processed securely through our payment gateway.

payment mobile money cards paypal bank
511 views
Jan 05, 2026
0 found helpful
How do I unsubscribe from emails? Account

To unsubscribe from our emails:

  1. Open any email from us
  2. Scroll to the bottom of the email
  3. Click the "Unsubscribe" link
  4. Confirm your choice on the webpage

Alternatively, you can:

  • Log into your account and update email preferences
  • Contact support to request removal

Please note: Important account-related emails cannot be unsubscribed from.

email unsubscribe notifications preferences
432 views
Jan 05, 2026
0 found helpful
How do I contact support? Support

You can contact our support team through:

  1. The contact form on our website
  2. Email: support@the73one.org
  3. Phone: +260 123 456789
  4. WhatsApp: +260 123 456789

Our support hours are Monday to Friday, 9 AM to 5 PM.

support contact help email
371 views
Jan 05, 2026
0 found helpful
How can I reset my password? Account

To reset your password:

  1. Go to the login page
  2. Click "Forgot Password" link
  3. Enter your email address
  4. Check your email for reset instructions
  5. Follow the link to create a new password
  6. Log in with your new password

If you don't receive the email within 5 minutes, check your spam folder.

password login security reset
367 views
Jan 05, 2026
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What are your business hours? General

Our office is open Monday through Friday from 9:00 AM to 5:00 PM. We are closed on weekends and public holidays.

Online support is available 24/7 through our contact form, but responses may take longer outside business hours.

hours schedule business office
336 views
Jan 05, 2026
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How do I update my profile information? Account

To update your profile:

  1. Log into your account
  2. Click on your profile picture or name in the top right
  3. Select "Edit Profile"
  4. Update your information
  5. Click "Save Changes"

Some information (like email) may require verification.

profile update settings account
321 views
Jan 05, 2026
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What is your refund policy? Payments

Our refund policy:

  • Donations: Generally non-refundable
  • Event Tickets: Refundable up to 7 days before event
  • Merchandise: 30-day return policy for defective items
  • Services: Case-by-case basis

To request a refund:

  1. Contact our support team
  2. Provide your order/receipt number
  3. Explain the reason for refund
  4. Allow 5-7 business days for processing
refund policy money return
314 views
Jan 05, 2026
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Where is your office located? General

Our main office is located at:

THE 73 ONE MOVEMENT Headquarters
Lusaka, Zambia

For specific directions or to schedule a visit, please contact us first.

location office address visit
312 views
Jan 05, 2026
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